Frequently Asked Questions
Everything you need to know about our whimsical collections and your shopping experience.
How do I determine the right size for my child?
We provide a comprehensive size chart on each product page. Our designs often feature a generous fit with adjustable elements like elastic waistbands and ruffles to allow for growth and longer wear.
What is your return policy?
We want you to love your Matilda Jane pieces. You can return unwashed and unworn items with tags attached within 30 days of purchase for a full refund, excluding shipping costs.
When will my order ship?
Standard orders are typically processed within 2-4 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
How should I care for my Matilda Jane clothing?
To keep our signature patterns and fabrics looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry or tumble drying on low heat.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times vary based on the destination and selected shipping method at checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return the items once they arrive.